Machine has been working well but this morning it just would not spring into life. Have checked fuse in plug and it is OK. Can you advise me what next checks I can take or if this has happened before please.
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Hi Allen,
The Duet Controller has 3 blade fuses on it, can you check them also?
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Took out all three and tested them with a multimeter and they were fine. I left the power supply on for a while and it was still stone cold. I would have expected some residual warmth even if it was not providing current anywhere.. Is this the issue??
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Hi Allen,
With the Emergency Stop button depressed, can you check the output of the power supply with a multimeter please?
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OK. Only way I can see to do that is to open up the emergency switch to get at terminals but it has a label saying this will void the guarantee. Is this OK for me to do so.
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Hi Allen,
Test the wire which goes into the Duet, no need to open the Duet
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I have already checked the power going into what I think is called the Duet (the box with the two fans) and nothing registers on the multimeter. When you say you don't need to open the Duet - the front is just a hinged door. The terminals I have checked are the two (Red/Black) in the green terminal box at the bottom just below the fuses
This query has been going on for some days now and is getting a tad frustrating. Any chance I could just ring you and do the checks in real time?? If you can ring me then 07921 350374 I would indeed be eternally grateful so I can get on with using the kit.
Allen
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Hi Allen,
Thanks for your message. I believe your issue is now resolved by our customer service team directly.
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